Mural
The IT Service Specialist is a member of the Information Technology team responsible for providing proactive and ad-hoc support to a global remote workforce. Key responsibilities include onboarding new employees, managing user access, and enforcing compliance policies. The ideal candidate will have 3-5 years of technical support and/or customer service experience, with a working knowledge of PC technical support, systems administration, and networking.
Requirements
- 3-5 years technical support and/or customer service experience
- Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
- Proven ability to troubleshoot complex technology issues
- Ability to identify and proactively address improvement opportunities
- Ability to provide remote technical support over chat, phone, and video
- Kindness, empathy, flexibility, patience, and commitment
- Ideally you have experience with MDM, Office365, Google Workspace, Jira/Atlassian suite
- Ideally you have certifications such as CompTIA, Microsoft, Apple, ITIL or KCS
- Coding or scripting experience is a plus
- Familiarity with AI-enabled productivity, support, or workflow tools is a plus
Benefits
- Equal Opportunity
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Argentina
Argentina, officially the Argentine Republic, is a country in the southern cone of South America. It covers an area of 2,780,085 km2 (1,073,397 mi2), making it the second-largest country in South America after Brazil, the fourth-largest country in the Americas, and the eighth-largest country in the world. Argentina shares the bulk of the Southern Cone with Chile to the west, and is also bordered by Bolivia and Paraguay to the north, Brazil to the northeast, Uruguay and the South Atlantic Ocean to the east, and the Drake Passage to the south. Argentina is a federal state subdivided into twenty-
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