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IT 1st Line Support Apprentice

  • Full Time
  • Anywhere

QA

QA — Solihull, West Midlands

About Leap IT: We are empowering businesses with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered. Responsibilities: Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced Log tickets for each call and record all time spent on issues within the tic…

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