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Expect mock calls, fluency checks, and scenario questions on irate customers, hold times, and confidentiality. Prepare brief examples of listening well, following process, and working night or rotating shifts. Keep answers structured and client-focused.
A solid fit if you are comfortable on live international calls, can work from India on fixed or odd hours, and value process-driven customer service. Less ideal if you need remote work or dislike real-time phone metrics.
As an International Voice Process agent for Future Plannerz Hiring For International Customer Service, you handle inbound or outbound calls with overseas customers: greet, verify, resolve queries, log tickets, and meet quality and average-handle-time targets. Shifts often follow client time zones, with script adherence, CRM updates, and escalations to seniors when needed.
Focus on clear spoken English, active listening, CRM discipline, and calm handling of difficult callers. Practice accent-neutral delivery and product knowledge for the client brand. Optional free learning: Saylor Academy — Health Sciences courses (free) or Coursera — audit-track healthcare courses (free to learn) if you later pivot domains—costs as listed only.
The listing is not marked remote; expect on-site or center-based work in India unless the employer says otherwise.
It is customer support by phone for overseas clients—handling queries, complaints, and account help in English (or other required languages).
Reliable attendance, clear speech, willingness to follow scripts and CRM steps, and patience with time-zone shifts.
FUTURE PLANNERZ HIRING FOR INTERNATIONAL CUSTOMER SERVICE - INDIA Role Overview We are seeking candidates for the position of International Voice Process in Customer Service at Future Plannerz. This role is based in Gurgaon and Noida, India, offering full-time employment with no remote option available. Core Duties To handle international customer inquiries via voice calls and provide exceptional service to our clients. To engage in sales activities by upselling products or services based on customer needs. To participate in virtual interviews as part of the selection process. To work with both freshers and graduates, including those with relevant experience. To adhere to a rotational shift schedule with corresponding week-offs. What We're Looking For Candidates must possess excellent communication skills. A salary range of up to 5.5 LPA is offered for this position. Immediate joiners are encouraged to apply, and the application process can be completed directly on this page or redirected to our employer's platform. Working at Future Plannerz Hiring For International Customer Service This role involves handling international customer inquiries through voice calls, engaging in sales activities, participating in virtual interviews, and working with both freshers and graduates. The position is based in Gurgaon and Noida, India, offering full-time employment without remote options. Rotational shifts and week-offs are part of the schedule. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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