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Prepare short stories about handling an upset customer in writing, prioritizing several chats, and following a process under time pressure. Expect role-play chats and questions on accuracy, tone, and confidentiality. Research Hucon Solutions’ support focus and why you want international customer contact work in Hyderabad.
A strong fit if you write clearly under pressure, stay patient with global customers, and prefer structured, on-site chat support over remote work. Comfort with shift coverage for international hours helps at Hucon Solutions India Private Limited.
As International Chat Support at Hucon Solutions India Private Limited in Hyderabad, your day centers on live chat with customers across time zones. Typical work includes greeting users, clarifying issues, documenting tickets, following scripts and SLAs, and escalating complex cases. You switch between product questions, account help, and troubleshooting while keeping tone clear and professional. Handoffs, queue monitoring, and end-of-shift notes keep the next agent ready.
Build strong written English, active listening over chat, CRM/ticket hygiene, and calm multitasking. Learn product knowledge, basic troubleshooting steps, and when to escalate. No specific certifications are required from the available data.
No. The listing is for Hyderabad, Telangana (on-site), not remote.
You handle live customer chats, document issues, follow SLAs, and escalate when needed for Hucon Solutions India Private Limited.
No specific certifications are listed in the available data; strong chat English and process discipline matter most.
HUCON SOLUTIONS INDIA PRIVATE LIMITED - Hyderabad, Telangana About the Role We are seeking a Customer Support Associate – International Chat Process to join our dynamic team in Hyderabad. This role involves providing exceptional customer support through international chat processes, ensuring seamless communication and resolving customer inquiries efficiently. Responsibilities Respond to customer inquiries via chat platforms Resolve customer issues promptly and effectively Provide excellent customer service and maintain a positive attitude Collaborate with cross-functional teams to ensure smooth operations Document interactions and update relevant databases What We're Looking For Minimum 2-4 years of experience in customer support or a related field Any graduate or postgraduate degree Fluency in English and at least one other language (beneficial) Strong communication and problem-solving skills Ability to work independently and as part of a team Familiarity with chat support processes and tools Why Join Hucon Solutions India Private Limited At Hucon Solutions, we offer a supportive environment where you can grow both personally and professionally. Our team is dedicated to excellence in customer service, and we provide opportunities for career advancement. Join us and be part of an organization that values its employees and prioritizes their well-being. Applying for This Role Apply now by completing your application directly on this page. If you prefer, you will be redirected to our employer's application platform to finalize your submission. We look forward to hearing from you! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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