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Be ready to walk through how you explain insurance choices to non-experts, handle objections, and keep records complete. Prepare short examples of accurate quoting, renewals, or claims-adjacent support, and how you stay calm with time-pressured customers. Ask how Shirley’s team splits walk-ins, appointments, and phone work at the AA.
Strong fit if you like structured product advice, clear compliance, and helping members protect vehicles and related risks for a well-known New Zealand membership brand. Less ideal if you need remote work or a purely back-office role with little customer contact.
As an Insurance Consultant at the New Zealand Automobile Association in Shirley, a typical day centres on advising members and customers on cover options, explaining policy terms in plain language, handling quotes and renewals, and documenting conversations accurately. Expect a mix of face-to-face or branch-style interactions, follow-up calls, and careful product matching so recommendations fit each customer’s situation under AA insurance processes.
No. The listing is for Shirley, New Zealand, with remote set to off-site work not indicated.
The New Zealand Automobile Association (often called the AA or NZAA), hiring for Insurance Consultant in Shirley.
Advise customers on insurance options, produce or update quotes and policies, and document interactions under AA processes—not a pure desk analytics role.
New Zealand Automobile Association - Shirley, New Zealand The Opportunity We are seeking a dedicated Insurance Consultant to join our team at the New Zealand Automobile Association. This role offers an exciting opportunity for someone passionate about providing exceptional service and support to our members. As an Insurance Consultant, you will play a crucial part in ensuring that our members have access to comprehensive insurance solutions tailored to their needs. Day-to-Day Responsibilities Provide expert advice on various insurance products to meet the diverse needs of our members Process and manage claims efficiently, ensuring a smooth experience for our clients Build strong relationships with existing and potential customers to enhance member satisfaction and loyalty Stay updated with industry trends and regulatory changes to ensure compliance and offer the best solutions What You Bring A minimum of 3 years' experience in insurance sales or a related field Strong communication and interpersonal skills, able to engage with diverse customer segments Excellent problem-solving abilities and the ability to work under pressure Proficiency in Microsoft Office Suite and CRM systems A valid New Zealand driver's license (essential) About the Company The New Zealand Automobile Association, known as AA, has been serving Kiwis for over 120 years. We are one of New Zealand’s most respected and trusted brands, having evolved from a motoring enthusiast club into a large, dynamic organization offering numerous services and products to more than a million members. Our mission is to provide reliable assistance and support to our members during their adventures. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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