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Website: marketstar.com
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Join MarketStar as an Inside Sales Representative specializing in trial customer conversion and account development for Dropbox in the United States. In this full-time role, you'll nurture prospective small and mid-market clients through their evaluation phase, translating their business goals into Dropbox solutions and closing the sale. Role Overview As an Inside Sales Representative focused on trial assistance and customer conversion, you'll take ownership of a dedicated pipeline of trial accounts and qualified prospects. Your mission is to accelerate customers from evaluation to purchase by providing expert guidance, identifying product-market fit, and removing adoption barriers. This is an ideal opportunity for someone ready to deepen their inside sales expertise with a leading cloud services company. Day-to-Day Responsibilities Reach out to active trial users via phone, email, and digital touchpoints, delivering personalized engagement tailored to their business needs and timeline. Convert trial evaluations into paid agreements by discovering customer challenges, presenting relevant Dropbox capabilities, and addressing purchase objections. Cultivate customer trust through consultative problem-solving, product education, and clear communication around platform value and implementation. Coordinate with the broader sales function to identify high-momentum opportunities, align messaging, and accelerate deal progression. Analyze trial activity and engagement metrics to prioritize outreach and forecast conversion likelihood. Deliver feedback from customer conversations to cross-functional stakeholders to refine the trial onboarding experience and boost conversion performance. Meet and exceed weekly and monthly conversion targets, customer satisfaction goals, and pipeline productivity metrics. Execute targeted outreach campaigns via email and phone to existing and prospective accounts using a mix of proven sales methodologies. Maintain detailed, accurate account data in Salesforce and Outreach, ensuring timely follow-ups and complete pipeline visibility. Embrace a growth mindset—actively seek feedback from leadership and peers, refining your approach based on coaching and market response. Master the technology stack quickly, including Salesforce, Outreach, Power BI, Slack, Gmail, Outlook, and other sales tools. What You Bring At least one year of B2B inside sales or sales development experience; trial conversion or direct sales background is a plus. Working knowledge of cloud-based platforms and a genuine commitment to exceptional customer outcomes. Proven success in lead qualification, customer…
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