Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready with examples of resolving frustrated customers, documenting cases accurately, and working with on-site or trade partners. Ask how Lennar routes warranty vs. sales questions and what volume looks like in this Hamel office.
Best for people who prefer structured, in-person customer service in residential construction and can stay organized under repeat contact volume. Weak match if you need remote work or deep trade skills only.
As an in-office Customer Care Representative for Lennar Homes, you would handle homeowner and buyer contact after sale or during the ownership cycle: take calls and tickets, log issues, coordinate with field teams or warranty partners, explain process and timelines, and close the loop in person at the Hamel site rather than remote.
Useful strengths: clear phone and written communication, CRM or ticketing discipline, calm de-escalation, and basic knowledge of new-home processes (scheduling, warranty handoffs). No certification list or costs are provided in the data.
No. The listing is in-office in Hamel, Hennepin County (remote flag 0).
Typically post-sale support: questions, service requests, and coordination with construction or warranty teams—not field carpentry.
No salary, Glassdoor/Indeed ratings, or star scores are in the provided data.
Website: lennarhomes.com
Public cache only — not an employee review.
In-Office Customer Care Rep at Lennar Homes in Hamel, Hennepin County About the Role We are Lennar Homes, one of the nation's leading homebuilders. As a Customer Care Representative based in our Hamel location, you will play a crucial role in ensuring exceptional customer service to homeowners and community members. This is an exciting opportunity for someone who enjoys working with people and has a passion for providing top-notch support. What You'll Do Respond to inquiries from customers via phone, email, and in-person visits Resolve customer issues and complaints efficiently and effectively Provide information about home maintenance, repairs, and community services Assist with scheduling appointments for homeowners Participate in team meetings to discuss ongoing projects and updates Requirements A high school diploma or equivalent is required; a degree in related fields such as business, customer service, or communications may be preferred Excellent communication skills, both written and verbal Strong problem-solving abilities and the ability to handle multiple tasks simultaneously Proficiency with Microsoft Office Suite and basic computer skills Prior experience in a customer service role is highly desirable About Lennar Homes Lennar Homes is dedicated to making an impact and creating an extraordinary experience for their homeowners, communities, and associates. By building quality homes and providing exceptional customer service, we give back to the communities in which we work and live, fostering a culture of opportunity and growth. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. If interested, please ensure all required fields are filled out accurately for consideration. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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