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Be ready with examples of multi-site or multi-customer rollouts you owned end to end—scheduling, dependency management, and recovery when a go-live slipped. Explain how you measure implementation health (cycle time, reopen rates, handoff quality) and how you partner with support after launch. Prepare a short story of a process you standardized that cut rework.
Strong fit if you like operational ownership of implementations—clear plans, calm escalations, and process design—more than pure people management or pure project admin. On-site Baltimore work favors candidates who can drive cross-team coordination in person.
As Implementations Operations Manager at Alertus in Baltimore, your day centers on turning deployments into repeatable ops: queue and prioritize go-lives, track milestones and blockers, and keep install, config, and handoff steps consistent. You coordinate customers, field or remote implementers, support, and product on cutover timing, risk, and runbooks. Expect status cadences, exception triage, and continuous tightening of playbooks so each implementation is safer and easier to support.
No. The listing is Baltimore, MD with remote set to on-site (not remote).
Implementations Operations Manager focuses on how deployments run day to day: throughput, consistency, and handoffs—not only one-off project plans.
Work is tied to Baltimore/UMBC-area Maryland; plan for regional commute and Mid-Atlantic business hours rather than fully distributed work.
Implementations Operations Manager at Alertus - Baltimore, MD What This Role Involves The Implementations Operations Manager will act as a key liaison between Sales, Production, and Implementation departments. The role involves managing customer orders throughout their lifecycle to ensure a smooth transition and an exceptional customer experience. What You'll Do Assist in the management of customer orders from start to finish Maintain communication between Sales, Production, and Implementation teams Ensure timely delivery of products and services to customers Resolve any issues that may arise during order fulfillment Support a positive, collaborative environment across departments Requirements Customer-centric with great attention to detail Extremely organized and takes pride in their work supporting others Self-motivated with strong problem-solving and communication skills Ability to work effectively across departments Daily reporting to Alertus HQ in Baltimore, MD Why Join Alertus At Alertus, our mission is to protect people from harm through customizable, scalable, and cost-effective mass notification solutions. We are committed to making a positive impact on countless lives by ensuring safety and well-being. Our employees play an integral role in the company's success, working together in a collaborative environment. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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