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Be ready to walk through how you schedule and coach techs, handle no-cool emergencies in peak season, reduce callbacks, and document safety. Prepare examples of mentoring apprentices and partnering with dispatch under high call volume.
A solid fit if you have hands-on HVAC service experience, calm leadership under customer pressure, and interest in supervising field crews for a residential brand like ARS-Rescue Rooter in the Raleigh area.
As an HVAC Service Supervisor at ARS-Rescue Rooter in Raleigh, a typical day centers on leading field service techs: assigning jobs, coaching on diagnostics and safety, reviewing callbacks, and keeping trucks stocked and scheduled. Expect customer escalations, quality checks on installs and repairs, and coordination with dispatch so heating and cooling calls stay on time.
Build depth in residential HVAC systems, EPA-safe refrigerant practice, and crew coaching. Focus on dispatch prioritization, warranty and parts process, safety documentation, and clear customer communication. No certification cost data was provided for this listing.
No. The listing is for Raleigh, Wake County (on-site service supervision).
Public data points to residential HVAC and plumbing services via arsrescuerooter.com.
Field HVAC credibility plus proven ability to lead techs, protect safety, and keep service quality high.
Website: arsrescuerooter.com
Public cache only — not an employee review.
HVAC Service Supervisor at ARS-Rescue Rooter in Raleigh, Wake County About the Role We are currently seeking an experienced HVAC Service Supervisor to join our team at ARS-Rescue Rooter. As a key member of our operations, you will be responsible for overseeing service technicians, ensuring customer satisfaction, and maintaining high standards of quality in all field work. Day-to-Day Responsibilities Supervise HVAC service technicians to ensure efficient and effective completion of repair and maintenance tasks. Provide technical guidance and support to team members as needed. Coordinate with customers to schedule appointments, resolve issues, and manage customer expectations. Ensure compliance with company policies and safety regulations. Participate in the training and development of new service technicians. What You Bring A minimum of 5 years of experience in HVAC field services, including supervisory roles. Demonstrated ability to lead a team and manage multiple tasks simultaneously. Strong communication skills with the ability to interact effectively with customers and colleagues. Familiarity with HVAC equipment and systems, as well as basic plumbing and electrical work. A valid driver's license and reliable transportation for job site visits. About the Company ARS-Rescue Rooter is a part of American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services. With over 7,000 team members and more than 45 years of experience, ARS has established itself as a leader in delivering trusted home comfort solutions. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us and become part of our dedicated team that makes a difference in people’s lives every day.
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