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Expect scenarios on difficult guests, understaffed shifts, and safety incidents. Prepare examples of calm decision-making, coaching colleagues, and protecting brand standards under pressure. Ask how Whitbread defines duty-manager authority and night/weekend cover at this site.
Strong fit if you enjoy front-line hospitality leadership, guest-facing problem solving, and running a busy hotel shift for a large UK operator. Less ideal if you want remote work or pure desk-based ops.
As Hotel Duty Manager for Whitbread at a Tividale/Oldbury site, you lead the shift when the general manager is off floor: open and close standards, guest recovery, room and public-area checks, and safe staffing of reception and house operations. You coordinate with housekeepers, night/reception teams, and maintenance so check-ins, complaints, and incidents stay controlled. Evenings often mean balancing occupancy, walk-ins, and health-and-safety decisions so the hotel runs smoothly until handover.
Build shift leadership, guest recovery, health and safety awareness, and basic people/roster skills for operations management.
A British multinational hotel and restaurant company founded in 1742, headquartered in Houghton Regis, ticker WTB (Wikipedia).
No. The listing is for Tividale, Oldbury with remote set to off-site work not offered.
Saylor business and management courses and Google’s free project-management intro resources are listed as free for general/operations managers.
Website: whitbread.co.uk
Whitbread, previously trading as Whitbread, Martineau & Co., is a British multinational hotel and restaurant company headquartered in Houghton Regis, England. The business was founded as a brewery in 1742 by Samuel Whitbread in partnership with Godfrey and Thomas Shewell, with premises in London at the junction of Old Street and Upper Whitecross Street, along with a brewery in Brick Lane, Spitalfields. Samuel Whitbread bought out his partners, expanding into porter production with the purchase of a brewery in Chiswell Street, and the company had become the largest brewery i…
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Whitbread seeks a Hotel Duty Manager for its Tividale, Oldbury site to lead the on-site team and deliver a consistently welcoming, safe and brilliant guest stay. This full-time opportunity suits candidates ready to advance in hotel management near the M5 Junction 2 Premier Inn. Role Overview As Hotel Duty Manager with Whitbread in Tividale, Oldbury you will take ownership of shift operations and guide colleagues so that every aspect of the guest journey remains exceptional. The position forms a natural progression for people who have already supervised others successfully and now want formal hotel management experience close to home. You will balance team leadership with operational oversight to protect service quality day and night. Day-to-Day Responsibilities Direct the duty team so the hotel experience stays welcoming, safe and brilliant for every arrival and departure Maintain high standards of guest care, resolve queries at once and keep public and back-of-house areas running smoothly Co-ordinate staff tasks, briefings and handover points across the shift to keep service levels steady Monitor health, safety and security procedures and act promptly on any issues that arise Support reception, housekeeping and night-time activity so occupancy and guest comfort remain uninterrupted What You Bring Proven success leading people in retail or similar fast-paced customer environments Clear readiness to take the next step into full hotel management responsibilities Confident communication skills and a calm approach when priorities change rapidly Commitment to creating a safe, friendly atmosphere for both guests and colleagues Working at Whitbread Whitbread is hiring for this Hotel Duty Manager role in Tividale, Oldbury and offers a supportive team environment in which you can grow your leadership abilities while contributing to daily hotel excellence. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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