DCX PH
The DCX Senior Manager of IT Service Management is responsible for overseeing and maturing IT service delivery across the organization, ensuring reliable, efficient, and business-aligned technology services.
Requirements
- Service Orientation: Demonstrates a passion for delivering high-quality IT services, fostering a culture of accountability, responsiveness, and continuous improvement across all service functions.
- Communication Skills: Excellent verbal and written communication skills to effectively align technical teams with business objectives and interact clearly with stakeholders at all levels.
- Analytical Thinking: Ability to translate ITSM metrics and performance data into actionable insights that drive service improvements and informed decision-making.
- Cross-Functional Collaboration: Ability to work effectively across multiple departments and stakeholder groups, building cooperative relationships that support shared IT and business goals.
- ITSM Technical Proficiency: Ability to independently navigate ITSM platforms and tools, champion ITIL process adherence, and ensure data integrity and governance across all service management functions.
Benefits
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Philippines
The Philippines, officially the Republic of the Philippines, is an archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of about 7,641 islands, with a total area of about 300,000 square kilometers, which are broadly categorized in three main geographical divisions from north to south: Luzon, Visayas, and Mindanao. With a population of over 114 million, it is the world's twelfth-most-populous country.
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