Careerswift
Job Description
About the Role
We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States.
What You Will Do
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Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved
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Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments
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Manage user accounts and access permissions using Active Directory and Microsoft 365
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Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting
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Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat
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Escalate complex or recurring problems to the right team with context included
What We Are Looking For
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At least 1 year of experience in IT support or a helpdesk role
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Hands-on experience with Windows and macOS
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Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)
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Basic understanding of networking: VPN, DNS, TCP/IP
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You can explain technical issues in plain language without making people feel bad for asking
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Comfortable working independently and staying on top of your queue without someone checking in constantly
Salary: $25–$30/hour
Job Overview
Location: Remote
Seniority Level: Junior
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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