Guest Services Leader

Pilot Company is hiring a Guest Services Leader in Tucumcari, Quay County — a full-time shift leadership role for someone who takes pride in delivering outstanding customer experiences and keeping operations running smoothly.

About the Role

As a Guest Services Leader at Pilot Company's Tucumcari location, you will step into a hands-on supervisory position overseeing team members and the day-to-day operations of the store. This role is well suited for a self-starter who thrives in a fast-paced environment and is ready to support store management in maintaining a welcoming, well-run facility.

Key Responsibilities

• Supervise and guide team members during assigned shifts to ensure consistent service quality
• Serve as the primary point of contact for guest needs, resolving concerns promptly and professionally
• Assist store managers in executing operational tasks and maintaining facility standards
• Monitor store conditions and take initiative to address issues as they arise
• Support a positive, productive work environment for all staff on shift

Qualifications

• Strong customer service skills with a guest-first mindset
• Self-motivated with the ability to work independently and lead by example
• Comfortable taking direction from management and delegating tasks to team members
• Reliable, organized, and attentive to the needs of both guests and staff
• Prior experience in retail, hospitality, or a similar customer-facing environment is a plus

About Pilot Company

Pilot Company operates a nationwide network of travel centers and fuel stops, serving millions of drivers and professional truckers every year. The Tucumcari location is part of that broader commitment to keeping guests comfortable, fueled, and on their way — making the Guest Services Leader role a meaningful part of the team.

How to Apply

Ready to take the next step in your leadership career with Pilot Company in Tucumcari? View the full listing and apply here.