Guest Service Associate

Searching for a full-time Guest Service Associate role in Pasadena, Harris County? Kidspace Children's Museum is hiring a friendly, solutions-focused team member to be the welcoming face of every guest visit.

About the Role

As a Guest Service Associate at Kidspace Children's Museum in Pasadena, Harris County, you'll work on the front line of the visitor experience. This full-time, on-site position centers on making every interaction smooth and memorable — answering questions, processing transactions, and bringing a positive, can-do attitude to each guest you assist by email, over the phone, or face to face.

Key Responsibilities

• Greet and assist guests in person, by phone, and through email with warmth, accuracy, and a problem-solving mindset.
• Manage ticketing questions and process ticket purchases for daily admission.
• Handle membership sign-ups, renewals, and related account inquiries.
• Coordinate group visits, birthday party bookings, and add-on sales and reservations.
• Complete point-of-sale transactions reliably while keeping the guest experience front and center.
• Resolve concerns thoughtfully, finding workable solutions in every transactional interaction.

Qualifications

• Genuine enthusiasm for delivering excellent customer and guest service.
• Strong communication skills across in-person, phone, and email channels.
• Comfort handling ticketing, membership, and sales transactions with care and accuracy.
• A dependable, solution-oriented approach and the flexibility to thrive in a busy, people-focused environment.
• Availability to work on-site in Pasadena, Harris County on a full-time basis.

About Kidspace Children's Museum

Kidspace Children's Museum is a destination for play, learning, and discovery, welcoming families and groups to explore and connect. As a Guest Service Associate, you'll help shape first impressions and ensure every visitor feels supported from arrival through departure.

How to Apply

Ready to join the team? Submit your application for the Guest Service Associate position at Kidspace Children's Museum in Pasadena, Harris County through the official listing at this link (via Adzuna).