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Strong fit if you enjoy face-to-face hospitality, stay composed during busy lobby periods, and want on-site work at a Marriott Hotels Resorts property in Cape Town’s city centre rather than remote roles.
As a Guest Experience Expert (Receptionist) at a Marriott Hotels Resorts property, your day centers on front-desk arrivals and departures, room assignments, billing and key access, answering guest questions, and escalating issues so stays feel seamless for leisure and business travelers.
No. The listing is on-site in Kloof Street, Cape Town City Centre (remote flag is off).
Guest Experience Expert here is receptionist-level front desk work: check-in/out, guest queries, and smooth lobby service at a Marriott Hotels Resorts property.
No certifications or costs were provided in the cert data for this listing.
Website: marriotthotelsresorts.com
Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development.
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Guest Experience Expert (Receptionist) at Marriott Hotels Resorts - Kloof Street, Cape Town City Centre About the Role The role of Guest Experience Expert at Marriott Hotels Resorts involves primary focus on guest interaction. You will provide excellent customer service and maintain the quality and standards of Westin Cape Town in accordance with Marriott International Hotels' standards, policies, and procedures. Your Responsibilities Ensure a warm and welcoming environment for all guests Handle front desk inquiries and reservations efficiently Assist with check-in and check-out processes Manage guest feedback and resolve issues promptly Maintain cleanliness and organization of the reception area Skills & Qualifications At least 2-3 years’ experience in a Receptionist/Front Desk Agent position within a hotel environment Strong communication skills, both verbal and written Excellent customer service orientation Affinity for hospitality and guest satisfaction Familiarity with hotel management systems and software Why Join Marriott Hotels Resorts Joining Marriott Hotels Resorts offers the opportunity to work in a dynamic, international environment. You will be part of a team committed to delivering exceptional experiences for guests while enjoying competitive benefits and career growth opportunities. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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