Long View
Role Overview
We are looking for a professional and eager French Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Canada. You will have a direct impact on Long View‘s success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe.
What You Will Do
Submit fully documented customer issues into a ticket management system, analyze symptoms, determine urgency, and provide resolution to the issue. Dispatch incidents to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.
Why It Might Be a Fit
You will be working in a dynamic IT provider with a culture that allows people to live life to its fullest. You will have opportunities for process improvement, and you will be part of a team that values FUN.
Requirements
- 1+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak French and English fluently in a professional environment
- Excellent French and English bilingual written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- Ability and willingness to work an overnight shift
Benefits
- Comprehensive benefits package from day one
- 3 weeks’ vacation to start
- Recognition programs
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Canada
Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the second-largest country by total area, with the longest coastline of any country. Its border with the United States is the longest international land border. The country is characterized by a wide range of both meteorologic and geological regions. With a population of over 41 million, it has widely varying population densities, with the majority residing in its urban areas and large areas being sparsely populated. It
More jobs at Long View
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.