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Prepare STAR stories on de-escalating upset customers, handling incomplete information, and collaborating with technical teams. Expect scenarios about prioritization under queue load and how you would represent SolarEdge while staying accurate and empathetic.
Strong fit if you enjoy service work, clear documentation, and cross-region coordination for a product company at solaredge.com. Less ideal if you prefer purely technical engineering over frontline customer ownership.
As a Global Customer Care Specialist at SolarEdge, a typical day centers on triaging customer tickets and calls, clarifying product or service issues, documenting cases, and escalating complex technical problems. You would coordinate across time zones, update CRM notes, and aim for clear, consistent resolutions that protect customer trust.
Build CRM fluency, structured troubleshooting notes, and multi-channel support skills (email, chat, phone). Practice clear English for global customers and basic product-issue triage. No certification list was provided for this role family.
The listing marks remote as no; treat it as an India-based position unless the employer states otherwise.
Global Customer Care Specialist focuses on customer issue resolution and consistent support quality across regions.
Start with the company site at solaredge.com and the official job posting for duties and requirements.
Website: solaredge.com
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Global Customer Care Specialist at SolarEdge in India About the Role SolarEdge, a global leader in smart energy technology, is seeking a dedicated Global Customer Care Specialist to join our team. This role will be based in India and involves providing exceptional customer service support across various platforms including phone, email, and live chat. Core Duties Respond promptly and effectively to customer inquiries and concerns via multiple communication channels. Resolve customer issues by providing accurate information and solutions. Maintain a high level of professionalism and empathy in all interactions with customers. Document customer interactions and maintain detailed records for future reference. What We're Looking For A minimum of 3 years of experience in customer service or related field. Fluency in English, both written and spoken. Strong problem-solving skills with the ability to handle multiple tasks simultaneously. Excellent communication and interpersonal skills. Familiarity with CRM software preferred but not mandatory. Working at SolarEdge SolarEdge is committed to fostering a dynamic, innovative, and supportive work environment. As part of our team, you will have the opportunity to contribute to cutting-edge technology that drives future progress in renewable energy solutions. We value diversity and are an equal opportunity employer. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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