Hitachi
Hitachi Vantara is seeking a Remote Operations Specialist to provide remote customer support functions for the Global Customer community. The role involves collaborating with customers and partners to ensure efficient and effective remote maintenance activities, enhancing the customer experience, and improving operational performance.
Requirements
- Experience with remote support tools such as WEBEX, Bombgar, Teams, etc.
- Scheduling and deploying remote microcode upgrades
- Undertaking remote health checking and liaising with customers and partners
- Remotely supporting customer engineers and partners
- Escalating cases to global support practice teams
- Contributing to the technical knowledge base by documenting technical problems and solutions
- Assisting in ensuring agreed levels of service are maintained
Benefits
- Industry-leading benefits
- Support and services for holistic health and wellbeing
- Flexible arrangements for life balance
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Malaysia
Malaysia is a country in Southeast Asia. A federal constitutional monarchy, it consists of 13 states and three federal territories, separated by the South China Sea into two regions: Peninsular Malaysia on Mainland Southeast Asia and East Malaysia on the island of Borneo. Peninsular Malaysia shares land and maritime borders with Thailand, as well as maritime borders with Singapore, Vietnam, and Indonesia; East Malaysia shares land borders with Brunei and Indonesia, and maritime borders with the Philippines and Vietnam. Kuala Lumpur is the country's national capital, largest city, and the seat
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