TTEC Digital
TTEC Digital is seeking a Genesys Cloud Managed Services Principal Support Engineer to oversee ticket activity and provide client assistance to resolve identified concerns, ensuring an optimal client and customer experience. The ideal candidate will have comprehensive knowledge of Genesys Cloud solution and troubleshooting skills, with 3+ years of Genesys Cloud technical support experience and experience leading a team of technical support professionals.
Requirements
- Genesys Cloud Certification
- Comprehensive knowledge of Genesys Cloud solution and troubleshooting skills
- 3+ years of Genesys Cloud technical support experience
- Experience leading a team of technical support professionals
- Comprehensive knowledge of computer networks, integrations, and Windows Operating Systems
- Basic programming and/or customer configuration recommendations
- Demonstrated professionalism representing the Company to customers and vendors
- Demonstrated ability to deliver a high level of customer satisfaction
- Demonstrated problem solving abilities
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Philippines
The Philippines, officially the Republic of the Philippines, is an archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of about 7,641 islands, with a total area of about 300,000 square kilometers, which are broadly categorized in three main geographical divisions from north to south: Luzon, Visayas, and Mindanao. With a population of over 114 million, it is the world's twelfth-most-populous country.
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