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Prepare examples of resolving a frustrated customer, catching a transaction error, and explaining a financial product simply. Expect questions on compliance mindset, teamwork under branch rush periods, and why credit-union membership models appeal to you.
Strong fit if you enjoy face-to-face service, detail-oriented cash and account work, and a full-time on-site role in Colorado Springs rather than remote work. Ideal candidates stay calm under volume and prioritize member trust.
As a Member Service Representative at Ent Credit Union, you would help members open and manage accounts, process deposits and withdrawals, answer product questions, and escalate complex issues. Expect a mix of lobby and phone traffic, careful identity verification, and clear explanations of credit-union services while meeting branch service standards.
Strengthen cash handling accuracy, member-facing communication, and basic deposit-product knowledge. Practice fraud-awareness checks and CRM or core-banking navigation used in branch service roles. No certification list was provided for this posting.
No. The listing is full-time, on-site in El Paso County / Colorado Springs (remote flag is off).
It is a credit union (member-owned financial cooperative) serving Colorado members; more detail is on entcreditunion.com.
Support members with transactions, account questions, and service issues as a Member Service Representative in the branch.
Website: entcreditunion.com
Public cache only — not an employee review.
Ent Credit Union is looking for a Full-Time Member Service Representative in Colorado Springs to join our service team across El Paso County. In this role, you'll become a trusted point of contact for credit union members, helping them navigate their financial needs with expertise and care. About the Role As a Member Service Representative at Ent Credit Union, you'll work at one of our service centers throughout El Paso County, serving members in a fast-paced, rewarding environment. This full-time position combines direct member interaction with operational excellence, giving you the chance to build relationships while supporting the financial goals of our community. What You'll Do Assist members with account services, transactions, and inquiries regarding our products and services Process deposits, withdrawals, and transfers with accuracy and attention to detail Address member questions and concerns, resolving issues professionally and promptly Open new accounts and guide members through available credit union products Handle cash and ensure secure, compliant transaction processing Identify member needs and recommend appropriate financial solutions What We're Looking For Genuine customer service orientation and commitment to member satisfaction Ability to manage multiple priorities in a busy service environment Strong attention to detail in handling financial transactions Clear communication skills in both verbal and written interactions Availability Monday through Friday, 8:00 am to 6:00 pm, with flexible shifts and Saturday hours from 8:30 am to 12:30 pm Completion of two weeks of paid training at Ent Credit Union headquarters in Colorado Springs About Ent Credit Union Ent Credit Union is a member-owned financial cooperative dedicated to serving the Colorado Springs and El Paso County community. We're committed to helping our members achieve their financial goals with personalized service and reliable financial solutions. How to Apply If you're interested in launching your career as a Member Service Representative with Ent Credit Union in Colorado Springs, apply today through this job listing to move forward in the hiring process.
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