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Be ready for scenarios on guest complaints, coaching front-desk staff, VIP or oversell situations, and coordinating with housekeeping and night audit in a limited-service hotel.
Best fit if you already lead hotel front-office shifts and can deliver consistent Hampton Inn service for a regional hospitality operator in Loudoun County.
As Front Desk Supervisor at Hampton Inn Dulles South for Bfsaulhotels, you would lead the front office: arrivals and departures, guest recovery, coaching agents, and keeping shift coverage and brand standards tight at this Sterling property near Dulles.
Bfsaulhotels, part of B. F. Saul Company Hospitality Group, operating Hampton Inn Dulles South.
Sterling, Loudoun County, Virginia; on-site, not remote.
Supervising the front desk, guest service quality, and day-to-day lobby operations.
Website: bfsaulhotels.com
Public cache only — not an employee review.
Front Desk Supervisor- Hampton Inn Dulles South - Starting at $20/hourB.F. Saul Company Hospitality GroupSterling, Virginia Role Overview This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Utilize leadership skills to drive revenue, maximize profit, and ensure quality. Effectively manage assigned staff to ensure guest satisfaction, positive team member relations, and achievement of overall financial results. Your Responsibilities Ensure exceptional guest service and efficient front desk operations Drive revenue growth and profitability through strategic initiatives Manage a team of front desk staff to deliver high-quality customer experiences Maintain a positive work environment that fosters teamwork and collaboration Adhere to company policies, procedures, and standards for guest service and safety Requirements Minimum of 3 years of experience in a supervisory role within the hospitality industry Proven track record in driving revenue growth and improving profit margins Strong leadership skills with the ability to motivate and develop team members Excellent communication, interpersonal, and problem-solving abilities Ability to work flexible hours including evenings, weekends, and holidays High school diploma or equivalent; bachelor’s degree preferred Valid driver's license and reliable transportation required for occasional travel between properties About the Company B.F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of experience. The Hospitality Group operates more than 20 business class hotels featuring top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, as well as The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. Our team of over 1,000 enthusiastic hospitality professionals is dedicated to providing exceptional service. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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