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Prepare examples of handling difficult guests, double-bookings, and peak-check-in pressure. Be ready to discuss availability for full-time shifts, teamwork with housekeeping, and why Arlington hospitality appeals to you.
Strong fit if you stay calm with walk-ins, enjoy face-to-face service, and want on-property hotel operations rather than remote work. Less fit if you prefer purely back-office or fully remote roles.
As a full-time Front Desk Agent at Bfsaulhotels in Arlington, a typical shift centers on guest check-in and check-out, room assignments, payment handling, phone and walk-up inquiries, and coordinating with housekeeping and night audit. You keep the lobby calm during peaks, resolve reservation issues, and hand off clear notes for the next shift.
Prioritize clear communication, cash/card procedures, multi-line phone etiquette, and basic property-management system use. Learn local area knowledge for Arlington guests and practice de-escalation for busy arrivals.
No. The listing is an on-site Front Desk Agent role in Arlington, Virginia.
It is part of B. F. Saul Company Hospitality Group, which operates hotels; recent news covers operating The Watermark Hotel in Tysons.
No cert family or paid cert resources were supplied for this listing.
Website: bfsaulhotels.com
Public cache only — not an employee review.
B. F. Saul Company Hospitality Group - Front Desk Agent - Full Time - Crowne Plaza Crystal City, Arlington, Virginia Role Overview This position at B. F. Saul Company Hospitality Group is responsible for anticipating guest needs and providing exceptional service through processing check-ins/outs, assisting with reservations, and addressing requests in a friendly, professional manner. The role requires flexibility to work weekends and holidays. Core Duties Anticipate and exceed guest expectations by implementing creative solutions Process check-ins and check-outs efficiently and accurately <li-Assist guests with reservations and requests promptly Maintain high standards of quality to ensure guest satisfaction Show flexibility in scheduling, including weekends and holidays Qualifications Strong customer service skills Experience in hospitality or related field preferred Ability to work effectively under pressure Excellent communication and interpersonal skills Proficiency in Microsoft Office applications and guest management systems About the Company B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of operation. The group operates more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. Operated by a team of over 1,000 enthusiastic hospitality professionals. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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