Field Service Engineer

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Expect scenario questions on diagnosing a customer fault, prioritising safety and uptime, and explaining technical findings to non-engineers. Be ready to walk through how you plan a test, document results, and escalate when root cause is unclear.

Fit summary

Strong fit if you like hands-on troubleshooting for Right Now Group customers in Essex, clear technical writing, and coordinating fixes rather than pure desk design. On-site work in Chelmsford is required (not remote).

Day in the role

As a Field Service Engineer at Right Now Group in Chelmsford, a typical day is customer-facing technical work: diagnosing reported issues, planning tests on equipment or systems, coordinating fixes with engineering colleagues, and documenting findings for customers and internal staff.

• Investigate customer technical problems and plan resolution steps
• Run operational or stress checks on equipment or prototypes
• Write clear technical notes, handbooks, or bulletins
• Coordinate with designers, fabricators, or other engineers on site

Skills to emphasize

Build structured problem-solving and documentation habits. Free learning paths from the Software Developers family (useful for analysis tooling and systems thinking):

• freeCodeCamp — Full Stack curriculum (free)
• Saylor Academy — Computer Science courses (free)
• CS50 (Harvard, via edX) (free to learn)
• Microsoft Learn — developer training paths (free to learn)

FAQ from this listing

Is this role remote?

No. The listing is Field Service Engineer for Right Now Group in Chelmsford, Essex, with remote set to on-site only.

What kinds of tasks does the occupation data highlight?

O*NET-linked work includes modelling and design to customer requirements, experimental or operational testing, investigating customer technical reports, writing documentation, and coordinating engineering or technical staff.

Where can I learn related technical foundations for free?

freeCodeCamp and Saylor Academy courses are free; CS50 and Microsoft Learn paths are free to learn. Links are in the skills roadmap section.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Formulate mathematical models or other methods of computer analysis to develop, evaluate, or modify design, according to customer engineering requirements.
• Plan or conduct experimental, environmental, operational, or stress tests on models or prototypes of aircraft or aerospace systems or equipment.
• Formulate conceptual design of aeronautical or aerospace products or systems to meet customer requirements or conform to environmental regulations.
• Plan or coordinate investigation and resolution of customers' reports of technical problems with aircraft or aerospace vehicles.
• Write technical reports or other documentation, such as handbooks or bulletins, for use by engineering staff, management, or customers.
• Direct or coordinate activities of engineering or technical personnel involved in designing, fabricating, modifying, or testing of aircraft or aerospace products.
• Evaluate product data or design from inspections or reports for conformance to engineering principles, customer requirements, environmental regulations, or quality standards.
• Develop design criteria for aeronautical or aerospace products or systems, including testing methods, production costs, quality standards, environmental standards, or completion dates.

O*NET source

Role overview (listing rewrite)

Field Service Engineer at Right Now Group in Chelmsford, Essex About This Position We are currently seeking an experienced Field Service Engineer to join our team. As a Field Service Engineer with Right Now Group, you will be responsible for providing on-site technical support and maintenance services to clients. The ideal candidate should have hands-on experience as an Electrician or Technician, along with relevant qualifications in engineering or related fields. Provide on-site technical support and maintenance services Diagnose and resolve equipment issues Perform routine inspections and preventative maintenance Document all service activities and maintain accurate records Work closely with clients to ensure their needs are met Responsibilities The Field Service Engineer will be responsible for: Providing on-site technical support and maintenance services to clients Diagnosing and resolving equipment issues Performing routine inspections and preventative maintenance Documenting all service activities and maintaining accurate records Working closely with clients to ensure their needs are met Requirements To be successful in this role, you must: Have hands-on experience as an Electrician or Technician Hold relevant qualifications in engineering or related fields Be able to work independently and as part of a team Have excellent communication skills, both written and verbal Be proficient with diagnostic tools and software About Right Now Group Right Now Group is currently partnering with an international software client and industry leader closely linked to the engineering sector. Our company values experience, reliability, and a commitment to excellence in all our endeavors. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Chelmsford, Essex, hybrid, or fully remote?