Factual Investigator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Expect scenario questions on how you verify facts, handle incomplete records, and write neutral findings for Procare Group cases.

• Walk through a past investigation: sources used, what you discarded, and how you documented conclusions
• Explain how you separate allegation from evidence and flag uncertainty
• Show calm written communication when reporting sensitive or disputed facts

Fit summary

Strong fit if you are methodical, comfortable with detailed document work, and can produce clear, impartial write-ups under case deadlines in a non-remote Perth role.

Day in the role

As a Factual Investigator at Procare Group in Perth, you would focus on gathering and checking facts for case files rather than desk-only admin.

• Review source documents, statements, and file notes for gaps or inconsistencies
• Conduct structured interviews or follow-up enquiries and record what is confirmed
• Write clear factual reports for case handlers and keep audit-ready notes

FAQ from this listing

Is this role remote?

No. The listing is non-remote and based in Perth, Perth Region.

What does a Factual Investigator do day to day?

You gather and check facts, follow up on gaps in the file, and produce clear, evidence-based reports for case use.

Are certifications required for this listing?

No certification data or costs are provided for this role in the source materials.

Role overview (listing rewrite)

Factual Investigator at Procare Group in Perth, Perth Region What This Role Involves This role offers a unique opportunity for variety and autonomy over your working day. As a Factual Investigator with Procare's Factual Investigation Division, you will be responsible for conducting investigations related to WorkCover (WC), Compulsory Third Party (CTP) and/or General Insurance (GI). Your day is designed by you, making this position ideal for individuals who thrive in a dynamic environment. Core Duties Attend various locations as required for conducting investigations Analyze claims to ensure accurate and timely processing Maintain thorough documentation of all investigative activities Collaborate with team members to resolve complex cases Adhere to company policies, procedures, and regulatory requirements What We're Looking For Experienced in WC, CTP, or GI investigations Able to work independently with minimal supervision Strong analytical and problem-solving skills Excellent communication and interpersonal skills Demonstrated ability to maintain confidentiality and handle sensitive information About Procare Group Procare Group is a leading provider of investigative services in Perth, Perth Region. Our Factual Investigation Division is expanding, offering exciting opportunities for professionals seeking to contribute to our growing team. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Perth, Perth Region, hybrid, or fully remote?