Executive IT Support

GAQ426R304

About the role:

As IT Executive Support, you will be the primary technical partner for Databricks senior leadership. You will own the executive support experience, delivering seamless, white-glove service to C-level executives, SVPs, and their assistants. This role requires anticipating needs, enabling productivity, and resolving issues with minimal disruption, demanding a blend of deep technical expertise, strong interpersonal skills, and composure in high-pressure situations.

This role requires in-office presence at our Mountain View HQ on certain days, with potential travel to San Francisco as needed. 

The Impact You Will Have:

• Serve as the dedicated IT point of contact for Databricks C-suite and executive assistants, ensuring rapid and accurate resolution of technical issues.
• Lead executive support with a proactive mindset: anticipating needs, identifying trends, and creating solutions before problems arise.
• Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution while also providing hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms.
• Document best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement.
• Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.
• Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements.

What We Are Looking For:

• 5+ years of experience in IT support, with at least 2+ years directly supporting executive leadership (C-level or VP+) in a fast-paced or high-growth environment.
• Proven Executive Support Experience:
• Demonstrated experience providing dedicated, “white-glove” IT support to C-level executives and their direct staff, with a focus on resolving issues quickly and calmly in high-pressure, high-visibility situations.
• Advanced Okta Administration:
• Deep experience in Identity and Access Management (IAM) beyond basic helpdesk tasks (e.g., password/MFA resets).
• Proven ability to build, map, and troubleshoot complex group rules using Okta Expression Language.
• Hands-on experience configuring and managing SSO (SAML/SCIM) application integrations and troubleshooting push groups.
• Experienced Endpoint & OS Management:
• Expertise in supporting and troubleshooting mixed-OS environments (macOS, Windows, iOS, Android).
• Experience with endpoint management (MDM) tools for device imaging, configuration, and security.
• Ability to diagnose and explain complex, cross-device ecosystem issues (e.g., interoperability problems between a laptop and mobile phone).
• In-Depth Google Workspace Administration:
• Strong administrative skills within Google Workspace, including performing email log searches, managing security policies, and building/maintaining quarantine rules and moderation groups.