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Be ready to walk through how you would handle a non-delivery complaint: gather order ID and timeline, check carrier status, set expectations, and document the next step. Prepare short examples of de-escalating frustrated customers, meeting response SLAs, and coordinating with warehouse or courier teams. Ask where Swiss Beauty Cosmetics routes NDR work and which tools they use.
Strong fit if you like structured problem-solving, phone/chat or ticket work, and turning messy delivery failures into clear outcomes for cosmetics customers in India. Less ideal if you want remote work or a pure product/sales role rather than exception-driven support.
As Executive – Customer Support (Non Delivery Report) at Swiss Beauty Cosmetics Private Limited, a typical day centers on tracking orders that failed delivery, contacting customers and logistics partners, logging reasons and resolutions, and escalating stuck cases. You will update tickets or CRM notes, follow internal SLAs, and hand clear status updates to operations so undelivered shipments are reattempted, redirected, or closed correctly.
Useful skills for this brief: clear written and spoken customer communication, patient issue diagnosis, accurate case notes, basic order/logistics status concepts, and calm handling of complaints. No certification family or priced training resources were provided for this listing.
No. The listing marks remote as off; expect on-site or employer-defined location work in India.
It points to customer support for shipments that did not complete delivery—investigating causes, updating customers, and driving reattempts or resolutions.
No verified pay bands or third-party review ratings were included in the source data for this enricher.
Executive - Customer Support (Non Delivery Report) at Swiss Beauty Cosmetics Private Limited in India About This Position We are seeking an experienced Executive to join our Customer Support team at Swiss Beauty Cosmetics Private Limited. As a key member of the support department, you will be responsible for handling non-delivery reports and ensuring customer satisfaction through prompt and effective communication. Responsibilities Respond to and resolve non-delivery reports in a timely manner Communicate with customers to understand issues and provide solutions Maintain accurate records of all interactions and resolutions Collaborate with cross-functional teams to ensure smooth resolution of customer issues Analyze trends and feedback from non-delivery reports to improve processes What You Bring Minimum 3 years of experience in customer support or a related field Excellent communication skills, both written and verbal Strong problem-solving abilities with the ability to handle multiple tasks simultaneously Familiarity with CRM systems and data management A proactive attitude and willingness to learn new technologies and processes More About Swiss Beauty Cosmetics Private Limited Swiss Beauty Cosmetics Private Limited, established in 2013, is the fastest-growing beauty and cosmetics brand in India. Our mission is to be the ultimate companion and best friend (BFF) of every makeup lover, transforming beauty routines into extraordinary experiences. We merge global cosmetic standards with our expertise to create highly innovative, long-lasting, and comfortable products tailored to Indian beauty needs. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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