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Prepare examples of raising CSAT/FCR under volume pressure, coaching underperformers, and recovering a failed SLA. Know Capita’s BPO model and how multi-client delivery differs from in-house support.
Strong fit if you have led customer-service or contact-centre teams in India BPO settings and are comfortable with metrics-driven, client-facing operations work onsite.
As Executive – Customer Services at Capita in India, expect to lead service desks or client programmes: track SLAs and quality, coach team leads, escalate complex cases, and join internal and client reviews so outsourced contact-centre outcomes stay on contract.
Strengthen people leadership, SLA and quality governance, complaint handling, and stakeholder reporting. No certified learning paths or costs are listed in the provided cert data.
No. The listing marks remote as off; expect onsite work in India.
It provides BPO and professional services, especially for UK public-sector and private clients, from a London HQ.
Prior customer-service or operations leadership, SLA ownership, and comfort with large multi-team delivery.
Website: nyc.gov
Capita plc is an international business process outsourcing and professional services company headquartered in London. It is the largest business process outsourcing and professional services company in the United Kingdom, with an overall market share of 29% in 2016, and has clients in central government, local government and the private sector. It also has a property and infrastructure consultancy division which is the fourth largest multidisciplinary consultancy in the UK. Roughly half of its turnover comes from the private sector and half from the public sector. Whilst U…
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CAPITA - INDIA About This Position The role of Executive - Customer Services at Capita India involves providing administrative support to customer service processes. The incumbent will undertake basic administrative tasks, ensure complete documentation is maintained either in electronic or hard copy form, transmit information or documents to customers using a computer or mail, and accurately capture data entering it into relevant systems. Key Responsibilities Undertakes basic administrative tasks Maintains complete documentation either in electronic or hard copy form Transmits information or documents to customers using a computer or mail Accurately captures data and enters it onto the relevant systems Who We're Looking For We are seeking candidates with strong organizational skills, attention to detail, and excellent communication abilities. A proven track record in administrative support roles would be advantageous. The ideal candidate should have a proactive approach and the ability to work independently as well as part of a team. About the Company Capita is a leading provider of business process services across various sectors, including customer service. With a strong presence in India, Capita offers a dynamic environment where employees can grow their careers while contributing to high-quality customer experiences. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and thoroughly. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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