Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to describe how you de-escalate a frustrated customer, prioritize multiple requests, and stay accurate under pressure. Prepare short examples of clear communication and reliability; ask about tools, training, metrics, and shift expectations for this Bolingbrook role.
Strong fit if you want entry-level customer service, enjoy helping people resolve issues, and can work on-site in Bolingbrook. Less ideal if you need remote work or already seek a specialized technical track.
As an Entry Level Customer Service hire at Genesis Marketing Inc., your day centers on handling customer inquiries, logging issues, and following scripts or CRM steps. Typical work includes phone or chat contact, documenting tickets, escalating complex cases, and keeping a calm, clear tone under volume.
Strengthen active listening, written clarity, and basic CRM habits. Free options:
No. The listing is for Bolingbrook, Will County (on-site).
Not required by the data. Free resources include HubSpot Academy Customer Service Fundamentals and Alison customer service courses (free to learn).
Entry Level Customer Service at Genesis Marketing Inc.—suitable for candidates building foundational support skills.
Entry Level Customer Service at Genesis Marketing Inc. in Bolingbrook, Will County About the Role We are seeking an Entry Level Customer Service Representative to join our Chicago team! In this role, you will be responsible for helping customers by providing product and service information and connecting with them on a daily basis. The primary responsibilities include maintaining records on customer interactions and meeting with customers in person to discuss their needs. What You'll Do Maintain detailed records of all customer interactions Provide accurate product and service information to customers Meet with customers in person to address their inquiries and concerns Ensure a positive customer experience through effective communication and problem-solving skills Who We're Looking For A high school diploma or equivalent is required Excellent communication skills, both verbal and written Basic computer skills and ability to use standard office equipment Strong customer service orientation with a focus on meeting customer needs Ability to work in a fast-paced environment and handle multiple tasks simultaneously About Genesis Marketing Inc. Genesis Marketing Inc. is a leading marketing solutions provider based in Bolingbrook, Will County. Our team of professionals works tirelessly to deliver innovative marketing strategies that help businesses thrive. We value our employees and provide them with the tools and support needed to succeed in their roles. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately to increase your chances of being considered for this exciting opportunity at Genesis Marketing Inc.
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