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Be ready to discuss enterprise account planning, renewal and risk management, and how you partner with technical teams on Linux/cloud platforms. Expect scenarios on multi-stakeholder communication and measuring customer health. Recent public themes around Canonical include Ubuntu investment in Rust tooling and ARM64 as a first-class architecture—useful only as company context, not as product trivia quizzes.
Strong fit if you like long-cycle enterprise relationships at a globally distributed open-source commercial company (~1,175 people, multi-country ops) and can operate with U.S.-based customers or sites without assuming remote work.
As an Enterprise Customer Success Manager at Canonical, you would typically own outcomes for large Ubuntu and open-source infrastructure accounts: onboarding, adoption plans, executive business reviews, risk escalation, and expansion with product and support teams so customers get reliable commercial value from Canonical’s stack.
Useful foundations (listed costs as given):
It markets commercial support and related services for Ubuntu and allied open-source projects, as a privately held company founded in 2004.
The listing is United States and not marked remote; Canonical has U.S. offices such as Austin and Boston—confirm exact location with recruiters.
No verified pay band is in the provided data; ask Canonical for range and benefits during the process.
Website: canonical.com
Canonical Ltd. is a privately held company supporting computer software, based in London, England. It was founded and funded by South African entrepreneur Mark Shuttleworth to market commercial support and related services for the operating system Ubuntu, and related projects. Canonical employs staff in more than 70 countries and maintains offices in London, Austin, Boston, Shanghai, Beijing, Taipei, Tokyo and the Isle of Man.
Public cache only — not an employee review.
Canonical is hiring a remote Enterprise Customer Success Manager based in the United States, a strategic role focused on protecting revenue, accelerating product adoption, and deepening relationships across Canonical's enterprise customer base. About the Role Customer Success is a growing, strategic function at Canonical, dedicated to lowering churn and risk, smoothing the adoption of new products, and unlocking expansion within existing accounts. As an Enterprise Customer Success Manager, you will earn the trust of an assigned portfolio of customers and guide them through Canonical's broad open-source ecosystem — from Ubuntu to infrastructure and applications. By understanding each customer's goals, you will set clear expectations, recommend relevant services or additional capacity, resolve friction points, and shape a collaboration roadmap that drives loyalty. CSMs specialize by segment (Mass, Focus, or Step Growth) while also supporting unassigned and Store customers. This position is remote within the United States. Key Responsibilities Onboard new customers and walk them through products and support workflows, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications. Plan and coordinate complex projects alongside developers, IT managers, and decision-makers across diverse industries. Partner with Sales, Field Engineering, and Support to build and execute engagement plans tied to customer objectives. Own a regional customer portfolio, surfacing growth opportunities and renewal risks together with Sales. Run a disciplined weekly customer and business review cadence with cross-functional teams, prioritizing blockers and driving them to resolution. Act as an internal customer advocate, influencing product roadmaps, documentation, and processes to lift satisfaction and retention. Handle reactive ticket requests and design digital campaigns that reach multiple customers. Qualifications At least 5 years of IT-related experience touching one or more of: Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Strong presentation skills and the ability to lead conversations about sophisticated software. A track record of building and refining internal processes while delivering on customer projects on time. A collaborative team player comfortable working across departments and seniority levels. Familiarity with agile methodologies. Proficiency in Spanish and Portuguese alongside fluent English is highly valued; experience with Salesforce, Jira, and other CRMs is a…
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