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Job Title:E-commerceCustomer Support Specialist
Location: Remote
Time Zone: US Time Zones (EST–PST)
Role Overview
We are looking for an E-commerceCustomer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.
Key Responsibilities
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Handle customer inquiries related to products, orders, payments, returns, and exchanges
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Provide clear, accurate, and empathetic support via email and chat
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Maintain detailed ticket documentation and customer records
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Collaborate with Operations and Fulfillment teams to resolve issues
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Follow established support processes and quality standards
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Identify opportunities to improve customer experience and support workflows
Required Qualifications
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Experience providing customer support for e-commerce or online retail businesses
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Strong written communication and problem-solving skills
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Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
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Ability to manage multiple tickets and priorities effectively
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Customer-first mindset with attention to detail
Preferred Qualifications
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Experience working with international customers
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Familiarity with CRM or helpdesk systems
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Experience contributing to FAQs or help center content
Tools & Technology
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Support Platforms: Zendesk, Gorgias, Freshdesk
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E-commerce Platforms: Shopify or similar
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Collaboration: Slack, Zoom, Google Workspace
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Argentina
Argentina, officially the Argentine Republic, is a country in the southern cone of South America. It covers an area of 2,780,085 km2 (1,073,397 mi2), making it the second-largest country in South America after Brazil, the fourth-largest country in the Americas, and the eighth-largest country in the world. Argentina shares the bulk of the Southern Cone with Chile to the west, and is also bordered by Bolivia and Paraguay to the north, Brazil to the northeast, Uruguay and the South Atlantic Ocean to the east, and the Drake Passage to the south. Argentina is a federal state subdivided into twenty-
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