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Prepare STAR stories on guest escalations, team conflict, and safety or security incidents. Know Marriott/EDITION service culture and why you want duty management in Singapore. Be ready for scenarios on overbooking, medical emergencies, and media-sensitive guests.
Best fit for calm operators who enjoy ownership of the live hotel floor more than pure desk work. Strong match if you already lead shifts in upscale or lifestyle hotels and can represent a global brand under Singapore’s pace and guest expectations.
As Duty Manager at The Singapore EDITION (Marriott Hotels & Resorts), you would lead the shift: guest recovery, VIP arrivals, room and public-area checks, and coordination with front office, housekeeping, F&B, and security. Evenings often mean incidents, escalations, and end-of-day handovers so overnight teams inherit a clear picture of occupancy and risk.
Build depth in luxury front-of-house operations, complaint handling, and multi-outlet coordination. Strengthen people leadership for night and peak shifts, plus basic revenue and inventory awareness. Keep current on EDITION brand standards and Singapore workplace and licensing norms for hotels.
No. The listing is on-site in Singapore for The Singapore EDITION.
Overall guest experience and operational decisions for the active shift, including escalations and handovers across departments.
See the Marriott Hotels & Resorts overview on Wikipedia.
Website: marriotthotelsresorts.com
Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development.
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Duty Manager - The Singapore EDITIONMarriott Hotels ResortsSingapore What This Role Involves The role of a Duty Manager at Marriott Hotels Resorts involves assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis. Responsibilities include overseeing areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your Responsibilities Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Evaluate the performance of staff and provide necessary feedback for improvement. Ensure guest satisfaction by addressing any issues or concerns promptly. Supervise daily operations, including room service, housekeeping, and front desk activities. Requirements Minimum 3 years of experience in a similar role within the hospitality industry. Excellent communication skills to effectively interact with guests and staff. Strong leadership abilities to manage and motivate team members. Familiarity with hotel operations, policies, and procedures. About the Company Marriott Hotels Resorts is a renowned global hospitality company known for its commitment to guest satisfaction and employee well-being. With a strong presence in Singapore, Marriott offers a diverse range of accommodations and services catering to various travel needs. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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