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Be ready to walk through a strategic initiative you owned end-to-end: scoping, governance, metrics, and tradeoffs. Expect cases on prioritizing competing platform bets, influencing without direct authority, and communicating risk to executives. Know ServiceNow’s workflow/platform story at a high level and how initiatives create measurable business value.
Strong fit if you lead ambiguous, cross-org programs in large SaaS or enterprise environments and can translate strategy into sequenced execution. Weaker fit if you prefer pure IC technical depth or single-function management without heavy stakeholder orchestration.
As Director, Strategic Initiatives at ServiceNow, a typical day means aligning cross-functional owners on high-priority programs—defining problem statements, milestones, and success metrics for workflow automation or platform expansion bets. You facilitate exec updates, unblock partners across product/sales/ops, and turn strategy into sequenced workstreams. Expect stakeholder-heavy calendars, decision memos, and tracking outcomes against enterprise priorities rather than pure IC delivery.
The listing is not remote; location is Illinois Medical District, Chicago.
It provides cloud platforms to design and run automated business workflows for enterprises.
No verified compensation or review ratings were provided in the source data for this listing.
Website: servicenow.com
ServiceNow, Inc. is an American software company that supplies cloud computing platforms for the creation and management of automated business workflows. The company was founded in Santa Clara, California, United States, in 2003 by Fred Luddy. It is listed on the New York Stock Exchange and is a constituent of the S&P 100 and S&P 500 indices.
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ServiceNow, Inc. is seeking a Director, Strategic Initiatives to lead transformative business initiatives from our Chicago location in the Illinois Medical District. In this full-time role, you'll drive strategic projects that shape the company's competitive positioning and accelerate digital reinvention across the enterprise. About the Role The Director, Strategic Initiatives will develop and execute enterprise-wide strategic programs that align with company objectives and market opportunities. This is a high-impact leadership position for an experienced strategist ready to influence corporate direction, lead cross-functional execution, and deliver measurable business outcomes at scale. What You'll Do Define, develop, and drive execution of strategic initiatives that accelerate business transformation Partner with executive leadership to identify strategic priorities, build business cases, and establish accountability frameworks Create roadmaps and implementation plans for major strategic programs across the enterprise Assess market trends, competitive positioning, and emerging opportunities to inform strategic decisions Lead cross-functional teams and stakeholder engagement to ensure alignment and adoption of strategic initiatives Build and mentor teams responsible for executing complex strategic programs What We're Looking For Extensive experience (10+ years) in strategic planning, business development, or corporate strategy Proven success leading large-scale enterprise initiatives with measurable business impact Strong analytical and financial capabilities; ability to develop compelling business cases and financial models Excellent executive communication and stakeholder management skills Background in enterprise software, technology, or digital transformation preferred Bachelor's degree in business or related field; MBA a plus About ServiceNow, Inc. ServiceNow is the AI control tower for business reinvention. Built on the principle that automating routine work frees people to focus on meaningful impact, ServiceNow empowers organizations worldwide to drive transformation and accelerate digital innovation across their enterprises. How to Apply Apply directly through this listing to be considered for the Director, Strategic Initiatives position in Chicago.
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