Toptal
Toptal is seeking a Director, Service Desk to architect, build, and scale a next-generation Service Desk / Client Service Center within a Managed Services Provider (MSP) environment.
Requirements
- Define and execute a next-generation MSP service desk strategy centered on high-touch, white-glove client experience.
- Position the service desk as a value driver (client satisfaction, retention, upsell), not just a cost center.
- Develop tiered service offerings (e.g., standard vs. premium/concierge support models) aligned to client segments.
- Embed client-specific context into service delivery, ensuring support interactions reflect each client’s environment, priorities, and user needs.
Benefits
- Health Insurance
- 401(k) Matching
- Paid Time Off
- Visa Sponsorship Assistance
- Relocation Assistance
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Canada
Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the second-largest country by total area, with the longest coastline of any country. Its border with the United States is the longest international land border. The country is characterized by a wide range of both meteorologic and geological regions. With a population of over 41 million, it has widely varying population densities, with the majority residing in its urban areas and large areas being sparsely populated. It
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