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Be ready to discuss scaling global developer programs, handling production workflow failures with customers, partnering with open-source communities, and measuring success beyond support ticket volume. Tie examples to orchestration/reliability platforms when you can.
Strong fit if you have led developer success or similar at platform/infra companies, thrive remote-first, and care about making complex systems understandable and production-safe for builders worldwide.
As Director, Global Developer Success at Temporal, you would likely set strategy for how external builders adopt and operate Temporal workflows: partner with product/docs/support, run global success programs, escalate hard reliability cases, and turn field patterns into playbooks that scale with open-source and enterprise users.
Prioritize durable execution concepts, developer education design, multi-region program ops, metrics for adoption/health, and executive stakeholder management. No certificate list was provided for this posting.
The listing location is Anywhere in the World and marked remote.
Durable execution infrastructure so apps and AI agents can run reliably at scale, per company and recent funding coverage.
No verified compensation or Glassdoor/Indeed-style ratings were in the provided data; only hiring threads and news links.
Website: temporaltechnologies.com
Public cache only — not an employee review.
DIRECTOR, GLOBAL DEVELOPER SUCCESS Temporal Technologies - Remote Opportunity Role Overview We are seeking a Director, Global Developer Success to lead and scale our technical support organization. This role is pivotal in turning customer technical responses into a repeatable, measurable, and differentiated advantage for Temporal. The team you will manage provides fast, confident support for complex developer and infrastructure issues, helping users deploy, operate, debug, and scale Temporal across various environments. Core Duties Lead the global Developer Success organization to ensure technical excellence and customer empathy while building operational rigor. Develop and implement strategies to enhance developer experience and support for mission-critical systems. Collaborate with engineering, product, and marketing teams to align on support initiatives and deliverables. Build and maintain strong relationships with key customers to ensure satisfaction and loyalty. Drive continuous improvement in support processes and tools to enhance efficiency and effectiveness. Requirements Proven leadership experience in a technical support or developer success role within the software industry. Deep understanding of cloud-native environments, distributed systems, SDKs, observability stacks, and mission-critical workloads. Strong interpersonal skills with the ability to build and maintain relationships at all levels of an organization. Adept in problem-solving and technical troubleshooting for complex issues. Experience in developing and executing support strategies that drive customer satisfaction and loyalty. Why Join Temporal Technologies At Temporal, we are on a mission to be the reliable foundation of every developer’s toolbox. Our values—curious, driven, collaborative, genuine, and humble—guide us in everything we do. We challenge standard thinking and strive for excellence in all aspects of our work. If you share our passion for improving the developer experience, building world-class open-source software and communities, this is your opportunity to make a significant impact. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-15 UTC · getajob.ai