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Be ready to walk through lifecycle frameworks (activation → habit → expansion), cohort analysis, and how you’d use product telemetry to prioritize growth bets. Prepare examples of cross-functional experiments, churn diagnostics, and how you’d set OKRs for a director-level growth seat at a product platform company.
Strong fit if you lead customer growth/lifecycle for B2B SaaS and can operate fully remote. Thin public review and pay data here—validate culture, scope, and comp directly in process.
As Customer Growth & Lifecycle Director at Pendo, expect ownership of post-signup retention, expansion, and lifecycle messaging tied to product usage insights—segmenting cohorts, running experiments on onboarding and activation, partnering with product/CS/marketing on playbooks, and reporting growth KPIs for a product-analytics SaaS motion. Remote “anywhere” work implies async coordination across time zones.
Yes—the listing is remote (“Anywhere in the World”).
Coverage in the data frames Pendo.io as a data-driven platform for product teams; confirm current product scope on pendo.com.
No—provided data has no pay bands or review scores; ask recruiters for ranges and references.
Website: pendo.com
Pendo is a Kenyan drama television series that airs on NTV and premiered on 3 December 2014. The series is written by Grace Danile and produced and distributed by DIL Pictures.
Public cache only — not an employee review.
DIRECTOR, CUSTOMER GROWTH & LIFECYCLEPendoAnywhere in the World - Remote What This Role Involves This role is pivotal in driving customer growth and lifecycle management at Pendo. You will own the full digital customer journey from onboarding to expansion, building, iterating, and optimizing each step of the way. Your responsibilities include designing experiments, programs, and data-driven interventions that make engagement intentional rather than accidental. Using Pendo’s platform and analytics, you will identify where users find value, drop off, and which interventions move the needle. You will lead a team of approximately five Adoption Managers and work closely with Pendo’s Center of Excellence / Product Operations function. What You'll Do Own the lifecycle motion from first login to fully embedded power user. Design and ship cross-channel experiments across in-app guides, email, NPS, segmentation, and other channels. Use Pendo’s own analytics to identify key areas for improvement and scope your own work rather than waiting on an analyst. Lead a team of Adoption Managers and collaborate with the Center of Excellence / Product Operations function. Qualifications Experience in customer growth, lifecycle management, or product operations is essential. A proven track record of driving growth through data-driven strategies and a deep understanding of user behavior are critical. Strong leadership skills to manage and develop a team of Adoption Managers are required. Experience with analytics tools and platforms like Pendo’s is beneficial. About Pendo Pendo is rebuilding for the AI era, with new products, new buyers, and new ways to deliver value to customers. Our mission is to help turn customer engagement into a deliberate, repeatable, compounding growth motion. We are looking for someone who can lead our Customer Growth & Lifecycle function and drive this transformation. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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