Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Expect portfolio deep-dives on complex brand systems, examples of leading designers under compliance constraints, and how you measure creative impact. Be ready to discuss Manulife/John Hancock’s dual-brand footprint and recent corporate themes (growth, transformation, advisor-facing education) without inventing internal metrics.
Strong fit if you lead creative teams for large, regulated consumer brands and can translate financial services messaging into clear design systems—especially in a Boston-based, non-remote setup for Manulife’s U.S. presence.
As Director, Creative Design Services at Manulife’s U.S. footprint (John Hancock–aligned brand work), a typical day centers on setting creative direction for marketing and customer-facing design, aligning brand systems with insurance and wealth products, reviewing campaigns with product and communications partners, and coaching design leads on quality, accessibility, and consistency across channels.
Prioritize brand systems and visual design leadership, stakeholder storytelling for financial products, team management, and production rigor (campaign QA, accessibility, vendor/agency oversight). No certification resources or costs were supplied.
The listing marks remote as 0, so plan for Boston-area on-site or hybrid expectations unless the employer states otherwise.
Per company background, Manulife operates in the U.S. primarily through its John Hancock Financial division while using the Manulife name in Canada and Asia.
No salary bands, Glassdoor/Indeed ratings, or star scores are in the provided data; those fields are left empty rather than guessed.
Website: manulife.com
Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario. The company operates in Canada and Asia as "Manulife" and in the United States primarily through its John Hancock Financial division. As of December 2021, the company employed approximately 38,000 people and had 119,000 agents under contract, and has CA$1.4 trillion in assets under management and administration. Manulife at one point serviced over 26 million customers worldwide.
Public cache only — not an employee review.
Director, Creative Design Services at Manulife - Boston, Suffolk County Position Summary The Director of Creative Services role at John Hancock is a pivotal opportunity to drive brand moments and elevate creative strategies that power our business. This full-time position in Boston, Suffolk County requires someone who can inspire top talent, turn strategy into standout experiences across the business, and shape brand moments that resonate with our audience. Key Responsibilities Elevate and redefine how creativity powers the John Hancock brand through strategic design and marketing initiatives. Inspire and lead a team of creative professionals to deliver high-impact campaigns and experiences. Shape and execute brand strategies that align with business goals, ensuring consistency across all touchpoints. Drive innovation in creative processes and technologies to stay ahead of industry trends. What You Bring A minimum of 10 years of experience in creative design services or a related field, with at least 5 years in a leadership role. Demonstrated ability to lead and inspire teams through strategic vision and hands-on management. Proven track record of driving successful brand initiatives that have positively impacted business performance. Strong understanding of design principles, branding, and marketing strategies. More About Manulife Manulife is a global leader in financial security, dedicated to helping people make responsible decisions for today and tomorrow. Our mission is to build a better future for our customers by providing innovative products and services that empower them to achieve financial security. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Your journey towards shaping the future of creative design at Manulife starts today!
Generated for personal interview prep · 2026-08-03 UTC · getajob.ai