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Website: centralpacificbank.com
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Join Central Pacific Bank as a Direct Banker I/II supporting our Direct Banking Center in Wake Island, Honolulu. This full-time position focuses on delivering customer-first banking support through proactive relationship management, seamless onboarding, and guided account activation for borrowers entering our bank through mortgage, HELOC, and consumer lending products. About the Role As a Direct Banker in our Direct Banking Center, you'll serve as a critical first point of contact for customers beginning their relationship with us, particularly those coming through our lending channels. Your focus will be on transforming loan origination into long-term banking relationships by ensuring every customer receives attentive, knowledgeable support during onboarding and account setup. Guide customers through account opening and activation with clear explanations and efficient processes Provide proactive outreach to mortgage, HELOC, and consumer loan customers to introduce them to banking services and tools Serve as the key touchpoint during early customer interactions, building trust and demonstrating Central Pacific Bank's commitment to service Deepen customer relationships by educating them on account features, digital banking options, and additional products suited to their needs Coordinate with lending teams and operations to ensure customers receive seamless, integrated support throughout their onboarding journey Answer customer questions, troubleshoot account issues, and escalate concerns to appropriate departments What We're Looking For Excellent communication and interpersonal skills with a natural ability to build rapport Demonstrated commitment to customer service excellence and relationship building Attention to detail and strong organizational abilities for managing onboarding workflows Familiarity with financial products, banking systems, or customer service environments preferred Ability to work collaboratively within a team structure and cross-functional environment Willingness to learn banking compliance, products, and procedures thoroughly About Central Pacific Bank Central Pacific Bank is a community-focused financial institution serving Hawaii with relationship-based banking and customer-centric solutions. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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