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Strong fit if you communicate clearly about security software, stay calm under scrutiny, and like bridging customers with technical teams at a PAM company. Thin public workplace-sentiment data means culture fit should be validated in interview, not assumed from reviews.
As a Customer Trust Specialist at BeyondTrust, a typical day centers on customer confidence in PAM and remote-support products: handling trust, security, or compliance questions; coordinating with support and product/security teams on incidents or disclosures; documenting customer-facing guidance; and helping buyers and users understand controls, remediation, and responsible use of privileged access tools.
Useful foundations: clear written communication, customer-facing problem solving, basic security concepts (identity, least privilege, vulnerability handling), and comfort with enterprise SaaS workflows. No certified-path or cost data is provided in CERTS for this listing.
Privileged access management and vulnerability management software, historically known for remote support (Bomgar) products.
Listing data marks remote as no; location is listed as Canada and the United States without a single city.
No salary figures or certification resources were provided in the source data for this posting.
Website: beyondtrust.com
BeyondTrust Corporation (formerly Bomgar and earlier NetworkStreaming and ExpertVNC) is an American company that develops privileged access management (PAM) and vulnerability management software.
Public cache only — not an employee review.
BeyondTrust is hiring a Customer Trust Specialist to serve as the trusted security voice in front of enterprise customers across Canada and the United States. If you can translate deep cloud and identity security expertise into language that resonates with CISOs and revenue teams alike, this full-time role puts you at the center of how BeyondTrust earns customer confidence. About the Role As BeyondTrust's Customer Trust Specialist, you'll act as the designated security authority during high-stakes customer engagements, helping advance new opportunities and renewals. This strategic, revenue-supporting position sits where security expertise, customer success, and sales enablement meet. You'll articulate BeyondTrust's security posture directly to enterprise and regulated-industry accounts, field demanding security questionnaires and RFPs, and connect our internal security program with what customers expect — driving measurable impact by shortening deal cycles, lowering churn risk, and positioning BeyondTrust as a dependable security partner. Key Responsibilities Act as the named security expert on enterprise customer calls, including CISO briefings, architecture reviews, and in-depth BeyondTrust security sessions. Lead proactive advisory discussions for strategic accounts, aligning BeyondTrust capabilities to frameworks such as NIST CSF, ISO 27001, CIS Controls, CMMC, and FedRAMP. Own the primary escalation path for security-sensitive customer concerns, coordinating with internal InfoSec, Engineering, and Legal partners. Work alongside Sales and Customer Success to address security objections and clear security-related blockers that slow deals. Represent BeyondTrust's security stance in customer-facing assets, from briefings and white papers to public documentation. Build and refine a centralized security knowledge base so the GTM organization can respond consistently and at scale. Collaborate with the Threat Intelligence team, tracking regulatory shifts to advise customers on how BeyondTrust meets emerging requirements. Contribute to internal Trust & Assurance work, including Product Health Reviews, Cloud Governance communications, and Security Issues Management outreach. Qualifications 5+ years in cloud security, cybersecurity architecture, or a related technical discipline, ideally within a SaaS environment. Strong command of PAM, identity security, Zero Trust architectures, and major cloud platforms (AWS, Azure, GCP). Customer-facing or consulting experience, with confidence presenting to C-level and CISO audiences. Familiarity with compliance frameworks including SOC 2, ISO 27001/42001, NIST 800-53,…
Generated for personal interview prep · 2026-07-20 UTC · getajob.ai