About mercor
mercor
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D’Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Success Engineer (LatAm)
Type:Contract
Compensation:$40,000–$50,000
Location:Remote
Role Responsibilities
- Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
- Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
- Consolidate insights and make recommendations about product areas needing improvement.
- Build talent-facing documentation to address common questions in our support queue.
- Maintain enthusiasm and positivity while writing replies in near-perfect English.
Qualifications
Must-Have
- Ability to debug web applications, likely from a Degree in Computer Science, Software Engineering, or a related technical field OR experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
- Experience doing SaaS-based product work.
- Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Chile
Chile, officially the Republic of Chile, is a country in western South America. It is the southernmost country in the world and the closest to Antarctica, extending along a narrow strip of land between the Andes Mountains and the Pacific Ocean. According to the 2024 census, Chile had an enumerated population of 18.5 million. The country covers a territorial area of 756,102 square kilometers (291,933 sq mi), sharing borders with Peru to the north, Bolivia to the northeast, Argentina to the east, and the Drake Passage to the south. It also administers several Pacific islands, including Juan Fern
What people say about mercor
- Reasons to compete in this year’s Battlecode programming competition at MIT
- GPT-5.5 hallucinates 3x more than MIT-licensed GLM-5.2
- GPT-5.5 hallucinates 3x more than MIT-licensed GLM-5.2
- GPT-5.5 hallucinates 3x more than MIT-licensed GLM-5.2
Recent news
- New troubles at Mercor: Infighting, ‘face time slavery,’ and ‘inhumane working conditions’ - Gazetteer SF
- AI recruiting startup Mercor takes more of Meta's former office space at 181 Fremont - The Business Journals
- Mercor CEO Says It Now Spends More on AI Tokens Than Employee Salaries - Business Insider
- Mercor’s Brendan Foody calls out Sequoia, accusing it of ‘dual-pricing’ valuation tricks - TechCrunch
- Mercor, a $10 billion AI startup, confirms it was caught up in a major security incident - Fortune
Aggregated from public discussions and news; opinions are the authors’ own.
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