About mercor
mercor
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D’Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Success Engineer (LatAm)
Type:Contract
Compensation:$40,000–$50,000
Location:Remote
Role Responsibilities
- Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
- Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
- Consolidate insights and make recommendations about product areas needing improvement.
- Build talent-facing documentation to address common questions in our support queue.
- Maintain enthusiasm and positivity while writing replies in near-perfect English.
Qualifications
Must-Have
- Ability to debug web applications, likely from a Degree in Computer Science, Software Engineering, or a related technical field OR experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
- Experience doing SaaS-based product work.
- Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Uruguay
Uruguay, officially the Oriental Republic of Uruguay, is a country in South America. It shares borders with Argentina to its west and southwest and Brazil to its north and northeast, while bordering the Río de la Plata to the south and the Atlantic Ocean to the southeast. It is part of the Southern Cone region of South America. Uruguay covers an area of approximately 176,215 square kilometers (68,037 sq mi). It has a population of almost 3.5 million people, of whom nearly 2 million live in the metropolitan area of its capital and largest city, Montevideo.
What people say about mercor
- Reasons to compete in this year’s Battlecode programming competition at MIT
- GPT-5.5 hallucinates 3x more than MIT-licensed GLM-5.2
- GPT-5.5 hallucinates 3x more than MIT-licensed GLM-5.2
- GPT-5.5 hallucinates 3x more than MIT-licensed GLM-5.2
Recent news
- New troubles at Mercor: Infighting, ‘face time slavery,’ and ‘inhumane working conditions’ - Gazetteer SF
- AI recruiting startup Mercor takes more of Meta's former office space at 181 Fremont - The Business Journals
- Mercor CEO Says It Now Spends More on AI Tokens Than Employee Salaries - Business Insider
- Mercor’s Brendan Foody calls out Sequoia, accusing it of ‘dual-pricing’ valuation tricks - TechCrunch
- Mercor, a $10 billion AI startup, confirms it was caught up in a major security incident - Fortune
Aggregated from public discussions and news; opinions are the authors’ own.
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