Purely Optimal Inc.
Role Overview
As a Customer Support Specialist, you will own member inquiries from first message to resolution, handling email support, live chat, and occasional voice support. You will work closely with the operations team to keep members moving through bookings, cancellations, and account questions without friction.
What You Will Do
Handle email inquiries, support members across channels, guide members through the platform, verify identity, and coordinate with operations and suppliers to resolve issues.
Why It Might Be a Fit
Travel industry experience, excellent written and spoken English, 1–2+ years in customer or member support, strong writing instincts, calm and empathetic under pressure, organized and detail-oriented, tech-comfortable, and a reliable internet connection.
Requirements
- Travel industry experience
- Excellent written and spoken English
- 1–2+ years in customer or member support
- Strong writing instincts
- Calm and empathetic under pressure
- Organized and detail-oriented
- Tech-comfortable
Benefits
- Remote work
- Flexible schedule
- Results-driven culture
- Real impact
- Room to grow into senior support or operations
- Direct line to the operations team
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Colombia
Colombia, officially the Republic of Colombia, is a country located in South America, with insular regions in North America. Colombia's mainland is bordered by the Caribbean Sea to the north, Venezuela to the east, Brazil to the southeast, Peru and Ecuador to the south and southwest, the Pacific Ocean to the west, and Panama to the northwest. Colombia is divided into 32 departments. The Capital District of Bogotá is the country's largest city hosting the main financial and cultural hub. Other urban areas include Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Santa Marta, Cúcuta
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