Customer Support Representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Expect scenarios on calm de-escalation, accurate notes, verifying a fix, and billing or service-change steps for a multi-product ISP. Practice clear phone phrasing and ownership of next actions.

Fit summary

Best for patient communicators who want on-site Spectrum support work in Seminole County, Florida, and can juggle systems, payments, and account changes.

Day in the role

As a Customer Support Representative for Spectrum, you handle calls and in-person questions on TV, internet, mobile, and billing. You take orders, log complaints, confirm fixes, process payments or deposits, and update accounts or discontinuance orders in company systems.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No. The listing is for Lake Monroe / Seminole County with remote set to off-site only.

What does Spectrum sell?

Cable TV, internet, security, managed services, mobile, and related business communications under Charter’s Spectrum brand.

Where can I start learning customer service skills?

HubSpot’s Customer Service Fundamentals is free; Alison’s customer service catalog is free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Company facts (cached)

Website: spectrum.net

Spectrum is the trade name of Charter Communications. The name is widely used by both market consumers and commercial businesses. Services that Spectrum offers include cable television, internet access, internet security, managed services, mobile phone, and unified communications.

Public cache only — not an employee review.

Role overview (listing rewrite)

CUSTOMER SUPPORT REPRESENTATIVE (Hiring Immediately) - SPECTRUM, Lake Monroe, Seminole County Position Summary Spectrum is seeking a positive and proactive individual with a passion for helping people to join our team as a Customer Support Representative. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Your Responsibilities Active listening and problem-solving Tech-savvy with multi-tasking skills Educating customers on product usage and troubleshooting issues Providing excellent customer service to ensure high satisfaction levels Skills & Qualifications Positive and proactive attitude Passion for helping people Active listening skills Problem-solving abilities Tech-savvy with the ability to multi-task Why Join SPECTRUM At Spectrum, you'll have the opportunity to thrive in a supportive environment where your contributions are valued. Our team is dedicated to providing exceptional customer service and making a positive impact on our clients' lives. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Lake Monroe, Seminole County, hybrid, or fully remote?