WOW Remote Teams
This is a remote position.
Our client is looking for a Customer Support Representative specialized in Restaurant Catering & Events to join their growing remote team. Operating in the competitive food service and catering industry, they have built a strong reputation for delivering memorable dining experiences and have expanded their catering and events operations significantly in recent years.
Responsibilities
- Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email
- Handle the full order lifecycle: intake, updates, modifications, and cancellations
- Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations
- Respond to customer inquiries with professionalism, empathy, and efficiency
- De-escalate customer concerns and provide solution-oriented resolutions
- Perform general customer service duties as needed to support the broader team
Requirements
- Excellent spoken and written English communication skills — both phone and email proficiency are essential
- Proven experience in customer service, preferably in a B2B environment
- Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor
- Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously
- Highly organized, detail-oriented, and capable of working independently with minimal supervision
Qualifications
- Prior experience in customer support, client relations, or account coordination
- Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus
- Experience working in or with the restaurant and/or catering industry is desirable but not required
- Proficiency with Google Suite and VoIP/communication platforms
Benefits
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
More jobs at WOW Remote Teams
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.