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Home / Customer Support Manager

Customer Support Manager

  • Full Time
  • Anywhere

FudMe

This is a remote position.

We are looking for aCustomer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department’s profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities

  • Enhance the customer experience, engage customers, and support organic growth
  • Take responsibility for consumer complaints and see them through to completion
  • Establish a clear mission and implement techniques geared towards achieving it.
  • Maintain thorough records and record your interactions with customers.
  • Keep abreast of market developments and employ best practices as necessary.
  • Utilise assets and manage resources to meet both qualitative and quantitative goals.
  • Keep a clean workflow in accordance with priorities.
  • Working with potential clients for Canadian Grants application submission process. (CDAP)

Requirements

  • Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
  • Excellent understanding of management techniques
  • Proficiency in English
  • Knowledge of customer service tools, databases, and software at a working level
  • Ability to lead and strategize Well-developed client-facing and communication abilities
  • Advanced multitasking and troubleshooting abilities
  • Available to work as per EST time 9:00am – 5:30pm which is 6:30pm to 3:30am IST.
  • Flexible hours.

Benefits

  • Friendly Environment
  • Guaranteed Growth

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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