Heidi Health
Role Overview
As a Support Engineer at Heidi Health, you’ll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product. Your work directly impacts product reliability, customer trust, and Heidi’s ability to scale safely in high-stakes clinical environments.
What You Will Do
Act as a direct point of contact for customers on complex or technical issues via chat, email, and phone, particularly for escalated or high-impact cases. Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently.
Why It Might Be a Fit
We’re looking for a proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences. You’ll have strong problem-solving skills, a strong customer focus, and excellent communication skills.
Requirements
- 2+ years’ experience in a support engineer role
- Strong problem-solving skills with the ability to think critically and learn on the fly
- Strong customer focus – you excel at and genuinely enjoy helping customers
- Excellent communication skills, including the ability to question, clarify, empathise, use appropriate tone and the ability to explain technical concepts to non-technical users in a clear, empathetic manner
- Understanding of web development, with some experience using Python, React, Node, FastAPI, and MongoDB
Benefits
- Comprehensive private medical and dental cover through Bupa
- 24/7 mental health, coaching and wellbeing support through Sonder
- £100/month Healthy Heidi’s stipend
- Global parental leave
- Fertility support
- Learning & development
- Home office budget
- Recharge days after major milestones and busy periods
- Work from anywhere for up to 4 weeks per year
- Clinical leave
- Flexibility that works
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Ireland
Ireland is an island in the North Atlantic Ocean, in Northwestern Europe. Geopolitically, the island is divided between the Republic of Ireland and Northern Ireland. It is separated from Great Britain to its east by the North Channel, the Irish Sea, and St George's Channel. Ireland is the second-largest island of the British Isles, the third-largest in Europe, and the twentieth-largest in the world. As of 2022, the population of the entire island is just over 7 million, with 5.1 million in the Republic of Ireland and 1.9 million in Northern Ireland, ranking it the second-most populous island i
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