FICO
FICO is a leading global analytics software company helping businesses make better decisions. As a Customer Support Engineer, you’ll provide remote technical support to internal and external clients globally for hosted and on-premise solutions. You’ll collaborate with IT, operations, product development, and product management teams to drive effective incident resolution.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or an equivalent qualification.
- Strong customer-facing skills with the ability to handle client interactions via phone and email professionally.
- Minimum of 3+ years of experience in supporting enterprise-level applications and infrastructure.
- Strong understanding of managing, supporting, and troubleshooting multi-tier cloud applications/Products/Platform.
- Good knowledge of cloud platforms, with preference for AWS concepts and certifications.
- Ability to troubleshoot issues, system disturbances, and failures, and collaborate with internal and external stakeholders to restore services.
- Ability to prioritize and manage multiple incidents effectively in a fast-paced environment.
- Experience or knowledge in incident, problem, and change management processes.
- Understanding of ITIL framework and best practices.
- Demonstrated ability to work with a diverse global customer base.
- Flexible to work in fixed weekend shifts.
- Excellent written and verbal communication skills.
Benefits
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Mexico
Mexico, officially the United Mexican States, is a country in North America. It is the northernmost country in Latin America and borders the United States of America to the north, and Guatemala and Belize to the southeast; while having maritime boundaries with the Pacific Ocean to the west, the Caribbean Sea to the southeast, and the Gulf of Mexico to the east. Mexico covers 1,972,550 km2, and is the thirteenth-largest country in the world by land area. With a population exceeding 134 million as of 2026, Mexico is the tenth-most populous country in the world and is home to the largest number o
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