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Expect scenarios on delayed laundry orders, refund requests, and frustrated chatters. Prepare short STAR examples of de-escalation, accurate written answers under time pressure, and when you escalate versus resolve yourself.
Good fit if you write clearly, stay patient on chat, and like solving service issues for Laundryheap customers from Bangalore. Thin company data means confirm team size, tools, and shift patterns in the interview.
At Laundryheap, a Customer Support (Email & Chat) day centers on inbound tickets and live chats: clarifying order status, refunds, pickup or delivery issues, and account questions. You triage queues, write clear replies, escalate edge cases, and keep notes consistent so the next agent can continue without rework.
Prioritize clear written English, CRM and helpdesk tools, and structured troubleshooting. Practice templated replies that stay human, plus basic metrics literacy (response time, CSAT, first-contact resolution). No certification resources were supplied for this listing.
No. The listing marks it on-site in Bangalore, Karnataka.
Primary focus is email and chat support for Laundryheap customer issues.
No certification list or costs were provided for this posting.
CUSTOMER SUPPORT (EMAIL & CHAT) AT LaundryheapBangalore, Karnataka The Opportunity Join Laundryheap, a dynamic and rapidly expanding tech startup founded in 2014. As part of our customer support team, you will be responsible for handling email and chat inquiries from our valued customers. This role is perfect for someone who is detail-oriented, energetic, and committed to providing exceptional service. Core Duties Respond promptly to customer emails and chats Resolve customer issues efficiently and effectively Assist in the resolution of complaints and escalations Collaborate with other departments for cross-functional support Provide feedback on customer service processes and procedures Skills & Qualifications Excellent communication skills, both written and verbal Strong problem-solving abilities Ability to work independently with minimal supervision Familiarity with CRM software is a plus Energetic and detail-oriented personality Bachelor's degree in any field or equivalent experience Working at Laundryheap At Laundryheap, we believe in fostering an environment where our employees can grow both personally and professionally. We offer a range of benefits that include competitive salaries, health insurance, and opportunities for career advancement. Our team is diverse and inclusive, making us stronger as a company. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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