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Be ready to walk through a support case: how you clarified the problem, checked safety and method constraints, and closed the loop. Expect scenarios on hazardous materials, instrument or reagent troubleshooting, and translating lab speak for non-chemists. Bring examples of documentation, prioritisation under volume, and working with sales or field teams.
Strong fit if you combine chemistry literacy with patient customer service and case discipline. The listing is on-site in Auckland (not remote) via a technical recruitment firm—best for candidates open to client-facing lab/product support rather than pure R&D bench work.
As a Customer Support Chemist placed through Scientific Technical Recruitment in Auckland, a typical day centres on helping clients and lab users resolve product, method, or application questions. Expect triage of technical queries, reviewing SDS/specs or test results, logging cases, escalating complex chemistry issues to specialists, and clear written or phone follow-up so customers can keep assays and processes running.
No. The listing marks remote as off; expect work tied to Auckland / North Island.
It is the hiring/recruiting company named on the job; day-to-day work is framed as Customer Support Chemist duties for the end client they place you with.
Chemistry or related lab experience plus clear communication, case tracking, and comfort with safety/data sheets—not invented certifications or salary bands, which are not in the provided data.
CUSTOMER SUPPORT CHEMIST at Scientific Technical Recruitment in Auckland, North Island Role Overview This is an exciting opportunity for a Customer Support Chemist to join a growing business in the hazardous waste management industry. The role involves providing technical support and customer interaction across both office and operational environments. Core Duties Provide technical support to customers regarding hazardous waste management processes Assist with problem-solving for customer inquiries related to chemical handling and disposal Work closely with the operations team to ensure smooth service delivery Document interactions and maintain accurate records of customer issues and resolutions What You Bring A strong technical foundation in chemistry or a related field Excellent problem-solving skills and ability to handle complex queries Effective communication and interpersonal skills for engaging with customers Experience in hazardous waste management industry is advantageous but not mandatory More About Scientific Technical Recruitment Scientific Technical Recruitment is a well-established staffing agency specializing in technical roles across various industries, including chemical and environmental sectors. Our client is known for its commitment to safety and innovation in the hazardous waste management field. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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