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Customer Support Analyst (US Voice Process)

  • Full Time
  • Anywhere

EVERSANA

EVERSANA — Pune, Maharashtra

Job Description Job Title: Analyst – International Healthcare Voice Process Key Responsibilities: • Handle inbound and outbound calls related to healthcare services • Provide excellent customer service by addressing queries, concerns, and complaints in a professional manner. • Accurately document all call interactions in the internal CRM systems. • Ensure compliance with HIPAA and company policies…

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Working in Pune, India

Pune, previously spelled in English as Poona, is a city in the state of Maharashtra in the Deccan Plateau in Western India. It is the administrative headquarters of the Pune district, and of Pune division. In terms of the total amount of land under its jurisdiction, Pune is the largest city in Maharashtra by area, with a geographical area of 516.18km2, though by population it comes in a distant second to Mumbai. According to the 2011 Census of India, Pune has 7.2 million residents in the metropolitan region, making it the seventh-most populous metropolitan area in India. The city of Pune is pa

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