Pavago
We are seeking a Customer Success Manager to own client relationships, drive product adoption, and ensure renewals and growth. The ideal candidate will balance proactive engagement with responsive problem-solving, acting as the client’s advocate internally while also identifying upsell and cross-sell opportunities.
Requirements
- Lead client onboarding sessions and establish success criteria
- Manage a portfolio of 20–40 active accounts, depending on client size
- Deliver quarterly business reviews (QBRs) to align on goals and ROI
- Identify at-risk accounts early and execute playbooks to re-engage them
- Collaborate with sales teams to expand accounts while maintaining renewals
- Prepare reports on client health, usage, and renewal status
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Pakistan
Pakistan, officially the Islamic Republic of Pakistan, is a country in South Asia. It is the fifth-most populous country, with a population of over 241.5 million, having the second-largest Muslim population as of 2023. Islamabad is the nation's capital, while Karachi is its largest city and financial centre. Pakistan is the 33rd-largest country by area. Bounded by the Arabian Sea on the south, the Gulf of Oman on the southwest, and the Sir Creek on the southeast, it shares land borders with India to the east; Afghanistan to the west; Iran to the southwest; and China to the northeast. It shares
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